FAQ
Shipping Information
What is your shipping policy?
You can check out our shipping policy for complete information regarding shipping.
How long does it take to receive my order?
We apologize for the inconvenience but due to Covid-19 shipping times have been delayed. Once your order has been processed and shipped, you can expect it to arrive between 5-14 days.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. Jeep Wrangler Headlights ships to customers all over the world every day although we're based in the USA.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer both standard and expedited shipping methods for our USA and international customers.
General Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payment via American Express, Apple Pay, Master Card, Visa, PayPal, Google Pay, Discover, Venmo & More. We also offer financing options through affirm to buy now and pay later.
How do you protect my information?
Jeep Wrangler Headlights is committed to keeping your personal information safe and private. Your data is encrypted and stored on a secure server behind a firewall. For more info, please check out our privacy policy.
What is your warranty policy?
All of our Jeep Wrangler lighting products have one-year warranty, warranty covers damage during shipment and any defect or malfunction on the product, the warranty doesn’t cover wear and tear, warranty starts on the first day of purchase.
What if I don't know how to install？
All of our products are very easy to install and will take between 15 minutes to 2 hours to complete. If you’re having trouble you can check out our Wrangler Resources blog where we provide tips, video walkthroughs, and more on how to install or troubleshoot Jeep Wrangler lighting products.
How are your prices so low?
We work directly with manufacturers bringing the best prices available to our customers. Jeep Wrangler Headlights typically saves our customers over 50% off compared to other retailers. We pride ourselves on supplying the highest quality Jeep Wrangler lighting products for the lowest prices online.
Orders and Returns
What is your return policy?
Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it as well as in the original packaging. For more information, you can check out our return policy page.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. If you haven't received a credit for your return yet, contact your bank or credit card company. It may take some time before the refund is posted to your account.
WILL SHIPPING BE COVERED FOR MY RETURNS?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
HOW CAN I CANCEL OR CHANGE MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation admin fee of $20.00 USD regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be canceled.
HOW DO I TRACK MY ORDER?
Once your order has shipped, you can track your packages with our track your order feature. Check your email for your order number or use the shipping tracking number to locate your package. If an order includes multiple items, each may have separate delivery dates and tracking information.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can checkout as a guest to complete your order. Creating an account with us at Jeep Wrangler Headlights allows you to have a faster checkout process as well as stay up to date on our latest promotions and track the status of your order.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
You could use the live chat at the bottom of our website to talk with us. You can also email us at support@jeepwranglerheadlights.com or visit our contact us page to complete our form. Please allow up to 24 hours when contacting us by email or our contact page.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.